Effective Date: May 14, 2024

These Terms and Conditions (“Terms”) govern your use of the Trip and Trails Company website (the “Website”) and related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms.

1. Use of the Services

• You must be at least 18 years old to use the Services.
• You are responsible for maintaining the confidentiality of your account information and password.
• You are responsible for all activity that occurs under your account.
• You agree to use the Services only for lawful purposes and in accordance with these Terms.
• You agree not to use the Services in any way that could damage, disable, overburden, or impair the Services or interfere with the use of the Services by any other party.
• You agree not to use the Services to obtain unauthorised access to any computer system or network.

2. Booking Trips

• All bookings made through the Services are subject to the availability and terms of the respective travel providers (e.g., airlines, hotels).
• We act as an intermediary between you and the travel providers and are not responsible for the performance of the travel providers.
• You are responsible for reviewing all travel information and documentation (e.g., passports, visas) before booking a trip.
• Prices listed on the Website are subject to change without notice.
• You are responsible for all applicable taxes and fees associated with your trip.
• We reserve the right to cancel or modify bookings at any time due to unforeseen circumstances or for reasons beyond our control. We will use reasonable efforts to notify you of any cancellations or modifications.

3. Payment

• Payment for all bookings must be made through the secure payment gateway on the Website.
• We accept all major credit cards.
• We reserve the right to verify your payment information before processing any booking.
• You are responsible for any fees associated with payment processing.

4. Cancellation and Changes

• Cancellation and change policies vary depending on the travel provider and the specific trip.
• You will be informed of the cancellation and change policies during the booking process.
• Cancellation fees may apply and will be deducted from your refund.
• We are not responsible for any cancellation or change fees imposed by travel providers.

5. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TRIP AND TRAILS COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. TRIP AND TRAILS COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVER THAT MAKES THE SERVICES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

6. Limitation of Liability

TRIP AND TRAILS COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THE SERVICES, INCLUDING, BUT NOT LIMITED TO, TRAVEL DELAYS, CANCELLATIONS, FLIGHT DISRUPTIONS, HOTEL ISSUES, PERSONAL INJURY, PROPERTY DAMAGE, OR LOSS OF ENJOYMENT. TRIP AND TRAILS COMPANY’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO TRIP AND TRAILS COMPANY FOR THE SERVICES.

7. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms due to causes beyond our reasonable control, including, but not limited to, acts of God, war, terrorism, strikes, labor disputes, government regulations, or natural disasters.

8. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Madhya Pradesh, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in India, Madhya Pradesh.

9. Entire Agreement

These Terms constitute the entire agreement between you and Trip and Trails Company regarding the use of the Services.

10. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

11. Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.

12. Amendment

We may amend these Terms at any time by posting the amended Terms on the Website. You are responsible for reviewing the Terms regularly.

Effective Date: May 14, 2024

This Privacy Policy describes how Trip and Trails Company (“Trip and Trails,” “we,” “us,” or “our”) collects, uses, and discloses your information in connection with your use of our website (the “Website”) and related services (collectively, the “Services”).

1. Information We Collect
   • Personal Information: This is information that identifies you as an individual, such as:
     • Name
     • Contact information (e.g., email address, phone number)
     • Billing information (e.g., credit card number, billing address)
     • Passport information (for booking travel)
     • Emergency contact information
     • Travel preferences (e.g., destinations, activities)
     • Other information you provide to us when booking a trip, creating an account, or contacting us
   • Non-Personal Information: This is information that does not identify you as an individual, such as:
     • Browser type and operating system
     • IP address
     • Device information
     • Usage data (e.g., pages visited, searches performed)


2. How We Collect Information

   We collect information through various means, including:

   • When you use the Website: We collect information when you browse the Website, search for trips, create an account, book a trip, or contact us.
   • From third-party sources: We may collect limited information from third-party sources, such as travel providers, to fulfill your trip bookings.


3. How We Use Your Information

   We use your information to:

   • Provide and fulfill the Services you request, such as booking trips, managing your account, and providing customer support.
   • Send you trip confirmations, updates, and promotional offers.
   • Personalize your experience on the Website by recommending trips and content that may interest you.
   • Improve the Website and Services by analyzing usage data.
   • Comply with legal and regulatory obligations.


4. Sharing Your Information

   We may share your information with third-party service providers who help us operate the Services, such as:

   • Payment processors
   • Travel providers (e.g., airlines, hotels)
   • Marketing and analytics providers

   We will only share your information with third-party service providers who are obligated to protect your information and use it only for the purpose of providing services to Trip and Trails.
   We may also share your information in the following circumstances:

   • To comply with legal and regulatory obligations, such as responding to court orders or subpoenas.
   • To prevent fraud or protect the safety of others.
   • In connection with a business transaction, such as a merger, acquisition, or sale of assets.


5. Your Choices

   You have choices regarding your information:

   • Accessing and Updating Your Information: You can access and update your information by logging into your account on the Website.
   • Marketing Communications: You can opt out of receiving marketing communications from us by clicking the “unsubscribe” link in any email communication or by contacting us.
   • Cookies: You can control cookies through your web browser settings. However, please note that disabling cookies may limit your ability to use certain features of the Website.


6. Data Security

   We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no security measures are perfect, and we cannot guarantee the security of your information.

7. Children’s Privacy

   The Website is not directed to children under the age of 13. We do not knowingly collect information from children under 13. If you are a parent or guardian and you believe your child has provided us with information, please contact us.

8. International Transfers

   Your information may be transferred to and processed in countries outside of your country of residence, which may have different data protection laws. We will take steps to ensure that your information is treated in accordance with this Privacy Policy and applicable laws.

9. Changes to this Privacy Policy

   We may update this Privacy Policy from time to time. We will post any changes on the Website and notify you by email (if you have provided us with an email address).

10. Contact Us

    If you have any questions about this Privacy Policy, please contact us:

    • By email: [email protected]
    • By phone: +918197171794
    • By mail: Trip and Trails Company, O-1, Moti Palace, Jayendra Ganj road, Gwalior 474001

Effective Date: May 14, 2024

This Cancellation and Refund Policy (“Policy”) outlines the terms for cancelling your booking and receiving a refund for tours and activities booked through Trip and Trails Company (“Trip and Trails,” “we,” “us,” or “our”).

1. Understanding Cancellation Fees

Please note that cancellation fees may apply depending on the tour operator, activity provider, and the time of cancellation relative to your trip departure date. These fees are imposed by the travel providers and are not retained by Trip and Trails.

2. Cancellation Window and Fees

• More than 30 days before departure: For cancellations made more than 30 days before your trip departure date, a full refund (minus any non-refundable processing fees) will be issued.
• Between 15 and 30 days before departure: Cancellations made within 15 to 30 days of your trip departure date may incur a cancellation fee of up to 50% of the total booking cost, as determined by the travel provider.
• Less than 15 days before departure: Cancellations made within 15 days of your trip departure date will typically result in a forfeiture of the entire booking cost.

3. Trip and Trails Cancellation Fees

In addition to the cancellation fees imposed by travel providers, a non-refundable processing fee of 15% per booking may be deducted from your refund.

4. Exceptions and Modifications

• Certain tours and activities may have stricter cancellation policies than outlined above. These specific terms will be clearly displayed during the booking process.
• In rare cases of unforeseen circumstances beyond our control (e.g., natural disasters, travel advisories), Trip and Trails may cancel your booking. In such situations, we will make every effort to rebook you on a similar tour or activity or offer a full refund (minus any processing fees).

5. How to Cancel a Booking

To cancel a booking, please contact Trip and Trails customer support by email at [email protected] or by phone at +918197171794. You must receive confirmation from Trip and Trails to ensure your cancellation is processed.

6. Refunds

Once your cancellation request is confirmed, refunds will typically be processed within 90 business days. The refund will be issued using the same payment method used for the original booking. Please note that processing times for refunds may vary depending on your bank or financial institution.

7. Travel Insurance

We strongly recommend purchasing travel insurance to protect yourself from unforeseen circumstances that may require you to cancel your trip. Trip and Trails does not offer travel insurance.

8. Contact Us

If you have any questions about this Cancellation and Refund Policy, please contact us:

• By email: [email protected]
• By phone: +918197171794/+919755611199

We understand that plans can change, and we are committed to working with you to find a solution whenever possible.